Accessibility

We want this website to be accessible to everyone who may require our services regardless of any disability or technology you might be using.

To that end this site has been built using web standards and should meet the World Wide Web Consortium’s (W3C) standard for XHTML 1.0 Transitional and we use cascading style sheets to separate how the site looks from the core markup.  The site also follows the W3C’s Web Content Accessibility Guidelines version 2.0 (WCAG 2.0) and we will work towards meeting all level AA checkpoints.

We recognise that maintaining an accessible site is an ongoing process as both needs and technologies change over time. Please contact us if you experience any problems while using this site.

To increase the usability of this site for some users we have also enabled the following accessibility enhancement features.

Alter text size to suit your needs

The small ‘a’ and capital ‘A’ icons in the top right of the website will enable users to increase or decrease the font size to suit their needs. This does use a cookie to remember your settings so you don’t have to reset this every time you visit a different page on the website.

You can also adjust your specific browser settings to alter fonts, font sizes, as well as alter foreground, background and link colours to suit your needs. These will then override those set by default by this website. This is especially useful if you have low vision, need large fonts or high contrast colours.

Find out more about how to change font size and colours in your browser.

Access Keys

Access keys allow you to navigate to certain pages on the website by only using the keyboard. The following access keys have been setup on this site and will work site wide.

1 – Home page
2 – Relate in Lancashire page
3 – Site Map page
5 – FAQs page
7 – Privacy and Cookies page
8 – Disclaimer page
S – skip to content – this enables you skip the navigation and go straight to the page content
T – Return to top of page

How you implement these access keys will vary from browser to browser. Generally you will press the ALT key for Windows or CTRL on Mac followed by the number or letter indicated above. However, specific instructions for each browser are available below.

Internet Explorer 6 and 7

Windows: press the ALT key and the required access key, then press ENTER.

Internet Explorer 8+

Windows: press the ALT key and the required access key.

Firefox

Windows and Linux: Press the ALT and SHIFT keys and the required access key.

Mac: Press the CTRL key and the required access key.

Google Chrome

Windows and Linux: Press the ALT key and the required access key.

Mac: Press the CTRL and OPT keys and the required access key.

Opera

Windows and Mac: Press the SHIFT and ESC key and the required access key.

Safari

Windows: Press the ALT key and the required access key.

Mac: Press the CTRL key and the required access key.

Tab Navigation

This site also has a tabular navigation meaning you can tab through links on the website if you can’t or don’t want to use a mouse for example.  On Windows computers this can be achieved just by pressing the TAB key on the keyboard. On Macs though the default option is only to let you tab through lists and form controls. To enable tabbing between links you must alter these settings. You can do this by opening System Preferences, selecting keyboard and under ‘Full Keyboard Access’ select All controls.